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Evidence Guide: AVIR0001 - Service customer airline contracts

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIR0001 - Service customer airline contracts

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret customer airline contract requirements

  1. Details of customer airline contract services and provisions are obtained and accurately interpreted
Details of customer airline contract services and provisions are obtained and accurately interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken to prepare for and organise the provision of contracted services to a customer airline

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team work is used to maximise efficiency and effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate the provision of customer airline contract services

  1. Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures
Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safe use of required equipment and materials is monitored in accordance with regulatory requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken to ensure correct manual handling techniques used are in accordance with work health and safety (WHS)/occupational health and safety (OHS) requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compliance with safety and security requirements is implemented and monitored throughout service period

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified and appropriate risk management actions are implemented in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement identified opportunities in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle problems and issues

  1. Problems and issues with customer airline contracts are identified and processed or reported in accordance with customer airline contract provisions
Problems and issues with customer airline contracts are identified and processed or reported in accordance with customer airline contract provisions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation

  1. Documentation requirements for servicing customer airline contracts are confirmed
Documentation requirements for servicing customer airline contracts are confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation for servicing customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications and relevant regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.